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Every customer oriented organization, irrespective of their line of
business, strives to keep their customer base happy and to continually
expand it. Understanding customer needs, offering a good product and
providing a good support is only a small step towards having better
customer satisfaction. The main challenge is to sustain this and to
maintain a consistent customer patronage and for this purpose it is
important to enliven this concept across the various divisions of the
organization ranging from marketing to after sale support. In this age
where the Internet is driving all the businesses and the customer has
an unlimited range of options it is imperative that the company makes
itself effective in all the mediums. DIGDOT has CRM specialists who
have a thorough understanding of the customer sentiments and hold the
capability of coupling this knowledge with their industry experience to
help you identify the customer touch points, design and integrate your
marketing, sales and support solutions and devise expert mechanisms to
analyze and manage customer data.
Customer Contact Management
We provide
solutions that are based on integration of sales force automation and
service automation resulting in effective and consistent customer
experience across varied access channels.
Customer Intelligence Offering
For a good
customer interaction it is very important that the information
(customer specific and generic), is available from every part of the
enterprise and is comprehensive and integrated. This requires building
of a customer-centric knowledge base with an equally good human
interface. DIGDOT can help you develop tools and provide expertise to
build elegant systems that would enable your organization to
intelligently analyze customer data, devise customer loyalty programs
and identify profit generating customer segments |
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